You can track the status of your order in the page My Orders but to do this you need to log into your profile. Upon every change in the status of your order you will be notified immediately by e-mail.
If you have ordered a custom-made model you have the opportunity to cancel your order before it has been proceeded to the production stage. After it enters the production stage though, it can no longer be cancelled.
You may cancel any order for a non-personalized model (from the Ready-to-wear collections) at any time before shipment for no reason.
Contact us as soon as possible and we will check the status of your order and whether it can be cancelled. You can do that by yourself by logging into your user profile, then go to My Orders and choose the Cancel Order option.
Expect to receive our confirmation for your cancellation by e-mail. If you do not receive such confirmation within a couple of hours, please, contact us immediately.
No, but you can contact us to assist you in completing your order online.
We ship worldwide!
Shipment is processed by courier service (Fedex,UPS,HDLor other local delivery company) to the destination address specified by the customer.
Shipment is free for the customer in USA, EU and Switzerland.
No, the entire cost of delivery is at DOLASHOESs charge.
The whole process of making your shoes by hand and deliver them to a specified destination address takes up to 1-2 weeks (7-14 days).
RETURNS AND REFUNDS
Yes, in case your shoes do not fit exactly, you have the right to one free replacement.
Contact us as soon as possible, but not later than 14 days as of receiving the shoes and we will work a new pair for you to a fitting size.
Contact us as soon as possible, but not later than 30 days as of receiving the shoes. We’ll be happy to repair your shoes or replace them with new ones – handmade to the same design. You can also return the product without replacement – in such case we are going to refund the whole sum paid by you.
If there is a significant difference between the design of shoes that you ordered and the design of shoes that you have received – for instance the shape, sole, material, colors, accessories or size, the product will be considered defective and may be returned or replaced.Please, bear in mind that a slight difference between the visualization of your design as it appears on our site and the actual model you receive, is possible. For instance, the colors displayed on your monitor depend on the customized settings and may create expectations for a bit different shades. In such cases the product will not be considered defective and will not be replaced or returned.
In case your order concerns replacement due to unfitting size, your order will be refused if you have had replaced your shoes once and you want a second replacement. Shoes that show traces of having been worn and used will not be replaced either. To satisfy your order for replacement or return, you need to place it within 14 days as of receiving the shoes.
If you want to order the replacement or return of a defective pair, you need to notify us about the defect not later than 30 days as of the date of receiving the shoes, by describing the defect in great details and attaching photos to illustrate the problem, if possible. We have the right to refuse replacement or return of the product when, to our opinion, the product cannot be classified as defective – for instance in case of intentional damages or damages resulting from improper use, etc.
Replacement or return orders for no sound reason will not be satisfied.
The cost of return and/or replacement of defective products will be entirely charged on DOLASHOES.
For replacement of an unfitting product one-time shipping cost will be charged on DOLASHOES.
For US and all European countries you can pay by credit card, via PayPal and by bank wiring.
Currently we accept Master Card, Visa and American Express, as well as Carte Bleue for France and CartaSi for Italy.
No matter which payment method you may choose, your data will be 100% secured and only authorized institutions (such as the bank issuing your card) may access them. For payments with credit or debit card, we use the SSL (Secure Socket Layer) technology for encoding your data, and for extra protection we also support Secure payment.
Yes. If you buy 2 pairs of shoes,you can use the code "BUY2" to get 10% off. If you buy 3 pairs of shoes,you can use the code "BUY3" to get 20% off.
Keep an eye on the promotional campaigns posted in our website and in our facebook page.
Add the shoes that you want to order in your shopping cart. Copy your code and paste it in the field Enter your coupon code if you have one, then click the button Apply Coupon. If the code has been properly attached, your discount will be deducted from the price of the products in your shopping cart.
All women’s models can be made in sizes 35 to 41. The big women’s sizing 42-44 is available for selected models only
All men’s shoes can be made in sizes 39 to 48.
You can find the sizes available for your selected model in the product page with the model in the field entitled Size.
Furthermore, when looking up a model in our catalogue, you may use the size filter that will show up only those models, which are available for the size you wanted.
We recommended to choose a larger size.
PRODUCTS AND QUALITY
All DOLASHOES are handmade by specially selected genuine materials of highest quality. Each stage of the production process is subject to strict quality control to guarantee the impeccable looks, strength and comfort of your top class new DOLASHOES shoes!
We work in collaboration with some of the most renowned leather factories in Italy to satisfy even the most pretentious taste.
All materials that we use have European origin and meet the highest requirements for quality, strength and safety.
To be sure of the quality of our materials, we rely on multiple tests, laboratory analysis and certifications. ICEC (ISO9001:2008; ISO14001:2004), SCAM, TÜV, SGS are only some of the certificates that can reassure you of the quality of leathers used for the production of your Dolashoes!
We dare say that we have formed a team out of the most talented, experienced and skilled master-shoemakers in Europe. It is exactly them who tackle the hand-making of your DOLASHOES shoes!
The soles can be made of all types of materials that are preferably used in the shoe-making industry, such as thermoplastic polyurethane (TPU), polyurethane, ethylene-vinyl acetate (EVA), and rubber.
Every monitor has customized settings of colors and brightness, therefore there may be differences between what you see on your monitor and the real colors of materials. Such differences are usually minor but if you have any doubt, you can contact us at any time for further information.
The hand-making of customized shoes is a complex and time-consuming process, which is why customers usually make associations with months of waiting. As a direct manufacturer with many years of experience, DOLASHOES can take the credit of being capable to offer the shortest leadtime possible in that industry!
We accept claims for defective or damaged shoes within 30 days as of the date of their receipt and we shall bear the cost of shipment for returns and replacements.
If the shoes do not fit your size, you are entitled to a single free replacement. To do this, you should contact us not later than 14 days as of the date of receiving the shoes that you want to replace.
For further information, please, examine our Warranty Policy here.