Return&Exchange

Should you require information or help, please contact us by email: info@dolashoes.com or Wahtsapp: +1 (917) 957-3268 and we will be happy to assist you.

• The Processing Time usually takes 1-5 business days, but may be longer due to a high volume of orders.
• We will send you an email confirming that your items have been dispatched once your order leaves the warehouse. You will then receive another email with the tracking number that you can use to track your order status online with a link here.
• Please double-check that you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout. Need to change your shipping address? Send us an email or leave us a message here.
• See the FAQs for details on shipping methods, costs and delivery times.

[EXCHANGES, RETURNS AND REFUNDS]

• Items returned within 30 days of their delivery date in same as new condition will be eligible for a full refund or store credit.
• Refunds will be charged back to the original form of payment used for purchase.
• Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

DOLASHOES accepts the following payment methods:

• Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
• DOLASHOES features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
• PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.